SHIPPING TERMS & CONDITIONS

 

INTERNATIONAL SHIPPING POLICIES

We ship by standard economy with tracking, which is decently quick. However, we have a range of express services from DHL, FedEx or UPS to accommodate you. Additional charges may apply for express services. To avoid any processing delays, please contact our support team before placing your order.

Maximum load is 20kg, but size restrictions also apply. If an order is oversize, we will have to split the order into multiple shipments at a small additional cost or use another courier.

In cases where an item is out of stock or is a special order item, we will notify you with an approximate ETA or alternative part.

Delivery times are estimated as below for the following regions:

 

Asia-Pacific 7-15 days
Eurasia, Central Asia 10-21 days
Europe, Africa; Middle East 10-32 days
North America 14-30 days
South America 14-40 days

 

 

 

 

 

Our packages are normally marked as "bike parts" for customs clearance, if you wish to specify otherwise please contact us. Any import duties, taxes or fees are the responsibility of the recipient. Tires, liquids and batteries have problems being shipped internationally hence we do not sell those.

*For more common questions on shipping, visit out FAQ page.

LOSS AND DAMAGE CLAIMS

Please let us know as soon as possible if any goods arrive damaged. Please keep everything in the parcel and also have some pictures ready if possible. Claims will be handled through the carrier used and our store. We will assist our customers through such claims. This process may take several weeks or more to complete so please bear with us.

There is no shipping insurance on shipments by default, if you would like to add on insurance for your shipment for a small fee, please let us know before making a purchase.

 

TRACKING NUMBERS

Once we ship out your order, we will email you confirmation and a tracking number. After your item has arrived in your country, you may continue to track your item using your local national postal service. For example:

Malaysia – pos.com.my

Australia – auspost.com.au

Greece – elta.gr

UK – royalmail.com

USA – usps.com

And so on…

The level of tracking varies for each carrier and shipping service. Please understand that we have no control over this. Please note that some countries postal service fails to update the parcel once it goes overseas, until it has been delivered. Parcels however will still arrive within the estimated time frame.  

If you need detailed tracking we recommend DHL, FedEx or UPS. Contact us before purchasing if you require a specific service to avoid processing delays.

INTERNATIONAL SHIPPING RATE

Here are the rates in USD for economy international delivery. Shipping is based on the total weight of the items in your cart. Rates as of 1/1/2015.

 Maximum load is 20kg, but size restrictions also apply. If an order is oversize, we will notify you if we have to split the order.

 

Zone 1 Myanmar, China, HongKong, Indonesia, Laos, Malaysia, Philippines, Singapore, Taiwan, Thailand, Vietnam
Zone 2 Australia, Cambodia, Fiji, India, Japan, Macau, Maldives, Pakistan, Qatar, Saudi Arabia, South Korea, Sri Lanka, UAE, Turkey
Zone 3 Egypt, France, Germany, Greece, Iraq, Ireland, Italy, Nepal, Netherlands, Norfolk Island, South Africa, Spain, Sweden, Turkey
Zone 4 Austria, Belarus, Belgium, Bermuda, Brazil, Bulgaria, Canada, Chile, Colombia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Iran, Israel, Jordan, Latvia, Luxemburg, Malta, Mexico, Peru, Portugal, Russian Federation, Serbia, Slovakia, Switzerland, Ukraine, United Kingdom, United States
Zone 5 Others (Some countries not listed may fall under Zones 2-4, list is not exhaustive.)

 

Weight (Kg)Zone 1 Zone 2Zone 3Zone 4Zone 5
0 5 6 7 8 8
0.2 8 10 12 14 17
0.5 12 15 17 20 25
1 17 19 23 25 39
1.5 20 24 29 34 45
2 22 33 39 50 50
2.5 24 36 43 56 56
3 26 39 48 62 62
3.5 28 43 52 67 67
4 30 46 57 73 73
4.5 32 49 61 78 78
5 34 53 65 84 84
5.5 36 56 70 89 89
6 38 59 74 95 95
6.5 40 63 79 100 100
7 42 66 83 106 106
7.5 44 69 88 112 112
8 45 73 92 117 117
8.5 47 76 97 123 123
9 49 79 101 128 128
9.5 51 83 105 134 134
10 53 86 110 139 139

*For more common questions on shipping, visit out FAQ page.