IMPORTANT SHIPPING NOTICES:
Ukraine War - Shipping UPDATE
Dear customers, due to the unfortunate outbreak of war in Ukraine, all our courier services are facing disruptions getting orders delivered. Temporary shipping restrictions are as follows:
1. All shipments (economy post, EMS, All express couriers) NOT available temporarily for below countries
Russia, Ukraine, Belarus
2. Countries in EU and neighboring regions may face extended delivery times.
COVID19 - Shipping UPDATE
Dear customers, due to the COVID-19 (Coronavirus) outbreak, many of our regular courier services and government EMS are facing disruptions and are not available. However we can still send out orders but with certain limitations. We are doing everything possible to getting orders delivered. Temporary restrictions are as follows:
1. Govt mail (economy post, EMS) NOT available temporarily, for below countries
Bermuda, Mauritius, B.V.I., U.S.V.I.
2. Express couriers available (FEDEX/UPS/Aramex), please contact us for estimate, or we will contact you after your purchase.
3. Service may be severely delayed/restricted in some countries (normally 30 days, up to 40-60days )
4. Certain lightweight but oversize items may not be able to be sent out (legshields etc*), we will cancel your order and refund during this time.
5. If your order is above 2kg, you are still free to place an order. We will contact you to split up shipping and any additional costs required. If it is not able to be sent, we can only send out after full postal service resumes in Malaysia
If you need further help, we are still reachable via email/FB chat/Whatsapp +60163713720(message only).
You can track your parcels here:
- Prefix "RQ/LQ/LP/EQ" parcels - https://www.singpost.com/track-items
- Aramex Express - https://www.aramex.com/us/en/track/shipments
- UPS Express - https://www.ups.com/track
We wish to thank you for your support and understanding throughout these times.